Privacy Policy

1. Collection and use of your information
Medico Mortgages Pty Ltd will only seek to collect necessary information from you in order to provide
you with the credit assistance you have sought from us. We may also use this information for purposes
associated with our services such as follow-up calls to assist you. Information will generally be
collected directly from you and this may be done in person, over the phone or via digital channels.

2. Types of information we may access
Medico Mortgages Pty Ltd will generally seek ‘personal information’ and ‘financial information’ about
you. Personal information is any information from which your identity is reasonably apparent, which
may include information or an opinion about you, your name, date of birth, address, account details,
occupation and any other information which we may require to identify you. Financial information is
that which we utilise to assess your suitability for a credit product or to assist you in applying for a
credit product. Examples of this information include any finance you may have outstanding, your
repayment history in respect of these loans, as well as details of your employment, income and
expenses. In certain circumstances, we may also be required to collect ‘sensitive information’ (such as
health information) on behalf of the lender in the course of giving you credit assistance.

3. Services without your personal information
Generally it will be necessary for us to identify you in order to assist you with finding a product that
meets your needs, however, where it is lawful and practicable for us to do so we will allow you to
conduct business with us to the full extent possible without providing us with your personal
information such as making general enquiries about promotional offers. By providing your information
to us, we take this as confirmation that you consent to your information being used in accordance with
our privacy policy.

4. Disclosure of personal information
Medico Mortgages Pty Ltd will never unnecessarily exchange your personal or business information
with any third party for any reason, unless compelled by force of law. However, in order to assist you,
we may be required to provide your personal information to certain organisations. If your information
is not provided, we may be unable to assist you. The types of organisations include:
• Lenders
• Other Australian Credit Licensees
• Mortgage insurers
• Other mortgage intermediaries
• Valuers
• Other organisations that assist us such as printers, mailing houses, lawyers, debt collectors,
accountants and other auditors. Some of these organisations may be overseas.

5. Access and alterations to your personal information
You can gain access to your personal or company information or advise alterations to that information
by contacting our office:
Contact Person: David Ham
Email: davidham@mortgageaustralia.com.au